TERMS OF SERVICE


  1. DEFINITION OF “SERVICE”

Firat Educational Solutions (“FES”) provides coaching and academic coaching services to students (“client”) of all ages in the following areas:

1) Academic Coaching, 2) Standardized Test Preparation,

3) School Placement and 4) College Counseling.

  1. AVAILABILITY OF SERVICE

FES service is available throughout the Greater Houston, TX, area unless otherwise noted. FES honors all in-home or public locations its clients prefer as long as they are within its service area, and fits tutor scheduling. Upon initial contact with FES, the client will be scheduled for an educational assessment from the President of FES, Ibrahim C. Firat, MBA, at which time he will analyze the needs and the learning styles of the client and will also explain the availability of services, dates, times, and locations to the client. FES educational assessment does not guarantee the availability of service. FES virtual consulting and tutoring is available to any student.

  1. FES RESPONSIBILITIES

FES staff is expected, instructed, and trained to:

  • Honor all scheduled appointments unless an unexpected emergency or expected leave-of-absence is
  • Provide the clients with free-of-charge books and notes if the client has opted to receive coaching in prepping for any of the standardized tests offered by
  • Provide the best assistance
  • Keep records of sessions with each client via
  • Follow the Terms of Service without
  • Follow professional conduct and behavior while services are being
  • Notify the client of any changes in the Terms of
  1. CLIENT RESPONSIBILITIES

As the beneficiary of FES service, the client is expected to:

  • Honor all scheduled appointments unless an unexpected emergency or expected leave-of-absence is
  • Provide the FES staff with as much relevant information as possible regarding subject areas and specific learning
  • Provide the FES staff with learning materials such as notes, books, flash cards, etc. that are relevant to the subject
  • Follow the Terms of Service without
  • Follow professional conduct and behavior while services are being

 

  1. PERIOD AND RATES OF SERVICE

FES Academic Coaching and Test Preparation Coaching services are offered in Packages.

Academic Coaching: All package services are to be used with a minimum of one (1) hour per session, maximum of two (2) hours per session.

Packages: There are three (3) types of Academic Coaching (AC) packages:

  • 30-hr
  • 20-hr
  • 10-hr

All packages may be used for any subject and/or skill areas of coaching offered by FES as listed above. Any purchased package may be used anytime within one (1) year period after the registration with FES is completed. Registration date takes into account the date shown on the “Client Information Record” document. All unused hours within a package over one (1) year old are void.

 

Additional Hours may only be used as add-ons to current package(s) while the package(s) is still in use by the client. If package(s) is expired before additional hours are requested, then the client must purchase one of the packages above.

 

Test Preparation: All package services are to be used with a minimum of one (1) hour per session, maximum of two (2) hours per session.

Packages: There are four (4) types of Test Preparation (TP) packages:

  • 35-hr
  • 25-hr
  • 15-hr
  • 8-hr

All packages may be used for any standardized test preparation offered by FES as listed above. 8-hr package includes 8 hours of test preparation; 15-hr package includes 15 hours of test preparation; 25-hr package includes 25 hours of test preparation; 35-hr package includes 35 hours of test preparation. All test preparation packages come with unlimited full-length practice tests during the duration of the package. Any purchased package may be used anytime within one (1) year period after the registration of that package with FES is completed. Registration date is the date shown on your myFES account for that package.  All unused hours within a package over one (1) year old are void.

 

Additional Hours may only be used as add-ons to current package(s) while the package(s) is still in use by the client. If package(s) is expired before additional hours are requested, then the client must purchase one of the packages above.

 

School Placement: All package services are to be used with a minimum of one (1) hour per session, maximum of two (2) hours per session.

Packages: There are three (3) types of School Placement (SP) packages:

  • 10-hr
  • 5-hr
  • 1-hr

All packages may be used for any School Placement services offered by FES as listed above. Any purchased package may be used anytime within one (1) year period after the registration with FES is completed. Registration date takes into account the date shown on the “Client Information Record” document. All unused hours within a package over one (1) year old are void.

 

Additional Hours may be purchased at the original package rate.

College Counseling: All package services are to be used with a minimum of one (1) hour per session, maximum of two (2) hours per session.

Packages: There are five (5) types of College Counseling (CC) packages:

  • 60-hr
  • 40-hr
  • 20-hr
  • 10-hr
  • 1-hr

All packages may be used for any college counseling services offered by FES as listed above. Any purchased package may be used anytime within one (1) year period after the registration of that package with FES is completed.

Registration date is the date shown on your myFES account for that package. All unused hours within a package over one (1) year old are void.

 

 

 

  1. PAYMENT OF SERVICE

FES honors major credit cards (Visa, Master Card, Discover, American Express), personal checks, money orders, and cashier’s checks as forms of payment. All FES services must be prepaid upon registration via one of FES’ acceptable form of payments.

If FES services are paid for by credit card, it will be processed electronically through FES credit card billing system at USAePay. All FES clients are given the option to either have one authorized credit card on file with FES or go online http://billing.firateducation.com to complete their payments manually. For faster processing and accurate billing, FES recommends all clients to have at least one authorized credit card on file. All FES clients, who opt for “No-Interest Payment Plan” as outlined below are required to have an authorized credit card on file with FES.

If FES services are paid for by personal check, money order, or cashier’s check, the client must make it payable to “Firat Education” and mail to:

Firat Education, 3701 W. Alabama Ste. #390, Houston, TX 77027. Any additional hours added to packages will be charged at the hourly rates above at the end of each additional session.

  1. REFUND POLICY

FES does not issue monetary refunds of any form (credit, check, or cash) on any FES service that is performed. Any unused hours of coaching packages must be used by the one (1) year anniversary of the initial purchase of said packages; otherwise those hours are deemed void, account will be zeroed, and the client will not receive monetary return on unused hours.

  1. RESCHEDULING AND/OR SESSION CANCELLATION POLICY

FES requires a minimum of 24-hour notice to reschedule or cancel an appointment. Each short notice rescheduling/cancellation for package clients will lead to one (1) hour deduction from each corresponding plan. If short notice rescheduling/cancellation occurs for an additional hourly session for an existing package client, then the client will be charged for one (1) hour for missing the appointment. Contacting directly with the assigned FES staff in a timely manner will prevent unexpected charges or deductions.

  1. DELAY POLICY

In the event of a delay caused by the client to a scheduled appointment, the client will be charged* for the whole period that the appointment was originally scheduled regardless of the begin time. The end time for such delays also corresponds to the time that which the appointment was originally scheduled. In the event of a delay caused by an FES staff member to a scheduled appointment, the client will be notified ahead of the scheduled begin time, and a whole period will be honored without extra charges or deductions. Should a cancellation or rescheduling occur due to the delay caused by the FES staff member, no cancellation/rescheduling fee or deduction will be assessed.

* The term “charge” is used to describe a deduction from a valid package or a monetary charge for additional hours purchased.

  1. PRIVACY POLICY

All personal information collected by the FES staff is only used to better serve the needs of its package clients. All collected information is highly confidential and will never be released to third parties under any circumstances.

 

  1. RECRUITING FES TUTORS AND/OR EMPLOYEES

All Firat Education employees and contractors are required to sign a non-compete agreement stating they are not to work with FES clients privately without the consent of the FES owners. All tutoring and consulting must go through the FES office. In the event a client attempts to recruit an FES tutor or employee, the FES

tutor or employee must notify the owners, following which all tutoring and consulting will cease immediately, and all business between the client and FES will be concluded. No refund or credit will be issued.

  1. DISCLAIMER OF GUARANTEES

FES, under no circumstances, guarantees success or substantial improvement on the part of its client(s) as a result of the services it provides. FES has proven to improve its clients’ academic records significantly in the past. However, no past result is a guarantee that it will be repeated in the future; it is merely an indicator that FES educational services generally have positive effects on its clients. Depending on the needs and learning styles, each client might benefit differently from FES educational services. Under no circumstances, then, FES, its management and staff, parent company, or any of its stakeholders can be held accountable for any undesired results attained by its client(s).

  1. DISCLAIMER OF CHANGES TO THE TERMS OF SERVICE

FES reserves every right to make any changes to this Terms of Service at any time at its own discretion provided that it will notify all of its registered clients of the changes. If such changes involve package rates, current registered package clients will not be affected by such changes.

  1. MERGER CLAUSE

This Agreement and the exhibits attached hereto contain the entire agreement of the parties with respect to the subject matter of this Agreement, and supersede all prior negotiations, agreements and understandings with respect thereto, whether oral or written.